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Infant Failure
Jul. 27th, 2006 12:11 pmOnce a new product is shipped, it is subject to "infant failure": a defective component which only managed to hold up long enough to be shipped, and tends to fail within the first 50 hours of use.
Sure enough, my car (which apparently has a lot of components) just demonstrated an infant failure which didn't even show up when I test-drove it: the anti-lock brake system (ABS) light comes on and stays on for maybe a minute. Then it goes out.
This morning, I had to take my car in for its state inspection sticker (which is done as soon as the state registration paperwork shows up, which was a mere two days after I took the car), so I mentioned this infant failure to the service dude.
Infant failure is not a catastrophe; how the service department deals with infant failure is the main concern.
They inspected my car and gave me the sticker, and then inspected the brake system, and rapidly found a "right front speed sensor" which was behaving out of spec. They've ordered the part, and will call me as soon as it arrives.
So far, so good.
Sure enough, my car (which apparently has a lot of components) just demonstrated an infant failure which didn't even show up when I test-drove it: the anti-lock brake system (ABS) light comes on and stays on for maybe a minute. Then it goes out.
This morning, I had to take my car in for its state inspection sticker (which is done as soon as the state registration paperwork shows up, which was a mere two days after I took the car), so I mentioned this infant failure to the service dude.
Infant failure is not a catastrophe; how the service department deals with infant failure is the main concern.
They inspected my car and gave me the sticker, and then inspected the brake system, and rapidly found a "right front speed sensor" which was behaving out of spec. They've ordered the part, and will call me as soon as it arrives.
So far, so good.
